Please know that the delivery charges are visible on the final checkout page and are calculated based on the following:
Number of items in the order
Weight of the items
Delivery Location
If you include multiple items in your order from the same seller, then certain caps on charges may apply depending on the category and weight.
We're really sorry about the delay you're facing in getting your order. We're tirelessly working on clearing our backlogs and minimizing our delays to ensure the packages get to you.
Please note that we will communicate to you on such delays by sending you an email or an SMS with an updated timeline.
Please note that the delays have been due to any of these reasons. You can also identify the reason for the delay by checking the tracking ID on the courier partner portal or Tracking your order on the AharaExpress application.
3rd party Tracking - You check the exact location and exact reason if there is any delay on 3rd party tracking portal. You can find your tracking number by following the below steps:
My orders> Select your Order > Tracking Number
DEX - All information is shared on the tracking page. Please connect with us via live chat by clicking on this icon on the bottom right of the page if you still have questions.
Third-party logistics: Please copy your tracking number and fill it in on the respective website.
Note: You can contact us if your parcel is delayed via Live Chat between 9 am to 9 pm. We will let you know the reason for the delay and also escalate your complaint for quick delivery.
